Frequently Asked Questions
1. Are Oiyari products natural?
Our formulas pair high-grade, clinically studied actives with naturally derived and traditional botanical ingredients. We focus on what's proven to work and what's kind to skin — never harsh fillers or unnecessary additives. Every formula is fragrance-free and made with sensitivity in mind.
2. Are your products fragrance-free and suitable for sensitive skin?
Yes. Every Oiyari product is fragrance-free and free from common harsh irritants, so it's designed to suit sensitive and reactive skin. As with any new skincare, we recommend a patch test before first use.
3. How are Oiyari products preserved?
We don't use parabens or harsh synthetic preservatives. Instead we protect our formulas with gentle, naturally derived preservation — keeping every product safe and effective without compromising on a clean formulation.
4. Do you test on animals?
Never. Oiyari is cruelty-free, and our products are vegan — free from any human, animal, bird or fish-derived ingredients. We rely on rigorous safety testing and human volunteers, not animal testing.
5. Are your products vegan and gluten-free?
Yes to both. Our range is 100% vegan and free from wheat-derived ingredients, making it gluten-free.
6. Do any Oiyari products offer sun protection?
Our current range doesn't include a dedicated SPF product. We recommend applying a broad-spectrum sunscreen as the final step of your morning routine — daily UV protection is one of the most important things you can do for healthy, youthful-looking skin.
7. How long before I see results?
This varies by product and by individual. Many people notice improvements in hydration and radiance within the first couple of weeks, while firmness, tone and hair density typically develop over 8–12 weeks of consistent use. Skincare works best with patience and a regular routine.
8. Are your products certified and safe?
Yes. Our products are SFDA-certified and score 100% on the Yuka app for ingredient transparency — because we believe you should know exactly what you're putting on your skin.
9. Where do you ship, and how long does delivery take?
We ship across Saudi Arabia and worldwide. Orders are processed within 1–2 business days and sent via SMSA & Aramex or an equivalent courier, with delivery typically taking 3–10 business days depending on your location. Any customs or import duties that may apply are the customer's responsibility.
10. What is your return and refund policy?
For hygiene and safety reasons, all sales are final. If your item arrives damaged or incorrect, contact us within 48 hours of delivery at Skin@oiyari.com or on WhatsApp at +966 55 895 5070, with your order number and a photo, and we'll arrange a replacement or refund where eligible.
